All personal information collected by Summit Mountain Guides is governed by the Privacy Act. This means that you will be informed of the purpose for which your personal information is being collected and how to exercise your right of access to that information.
Your Privacy and the Internet
The nature of the Internet is such that Web servers automatically collect certain information about a visit to a website, including the visitor’s Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. However, in certain circumstances, such as with the co-operation of an ISP for example, it could be used to identify an individual using the site. For this reason, Summit Mountain Guides considers the IP address to be personal information, particularly when combined with other data automatically collected when visitor requests a Web page such as the page or pages visited, date and time of the visit.
Unless otherwise noted, Summit Mountain Guides does not automatically gather any specific information from you, such as your name, telephone number or email address. Summit Mountain Guides would obtain this type of information only if you supply it to us, for example, by email or by filling in a contact form. In such cases, how your personal information is handled will be provided in a Personal Information Collection Statement.
In cases where services are provided by organizations outside of Summit Mountain Guides, such as social media platforms or mobile applications, IP addresses may be recorded by the Web server of the third-party service provider.
Communicating with Summit Mountain Guides
If you choose to send Summit Mountain Guides an email or complete a feedback form online, your personal information is used by Summit Mountain Guides in order to respond to your inquiry. The information you provide will only be shared with another institution if your inquiry relates to that institution. Summit Mountain Guides does not use the information to create individual profiles, nor does it disclose the information to anyone other than to other institutions who need to provide you with a response. Any disclosure of your personal information is in accordance with the Privacy Act.
Emails and other electronic methods used to communicate with Summit Mountain Guides are not secure unless it is specifically stated on a Web page. Therefore, it is recommended that you do not send sensitive personal information, such as your Social Insurance Number through non-secure electronic means.
Third-Party Social Media
Summit Mountain Guides use of social media serves as an extension of its presence on the Web. Social media account(s) are public and are not hosted on Summit Mountain Guides servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications you use to access them. Summit Mountain Guides uses: Facebook, Instagram, Twitter, YouTube .
Personal information that you provide to Summit Mountain Guides via social media account(s) is collected under the authority of the aforementioned social media accounts. This information is collected to capture conversations (e.g. questions and answers, comments, “likes”, retweets) between you and Summit Mountain Guides. It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes. Comments posted that violate Canadian law will be deleted and disclosed to law enforcement authorities. Comments that violate our rules of engagement will also be deleted.
Improving your Experience on Summit Mountain Guides website
Digital Markers (including cookies)
A digital marker is a resource created by the visitors’ browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the website. Examples of digital markers are “cookies” or HTML5 web storage. Some examples of what digital markers do are as follows:
- they allow a website to recognize a previous visit each time the visitor accesses the site;
- they track what information is viewed on a site which helps website administrators ensure visitors find what they are looking for.
Summit Mountain Guides uses sessional digital markers on some portions of its website. During your on-line visit, your browser exchanges data with Summit Mountain Guides Web server. The digital markers used do not allow Summit Mountain Guides to identify individuals.
You may adjust your browser settings to reject digital markers, including cookies, if you so choose. However, it may affect your ability to interact with Summit Mountain Guides website.
Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with Summit Mountain Guides website.
Summit Mountain Guides uses Google analytics to improve its web site. When your computer requests a Summit Mountain Guides Web page, our institution collects the following types of information for Web analytics:
- the originating IP address
- the date and time of the request
- the type of browser used
- the page(s) visited
Summit Mountain Guides uses Google analytics internally and retains information collected for Web analytics for a maximum period of 18 months. After this period, the information must be disposed of in accordance with the Standard on Privacy and Web Analytics and as authorized by the Librarian and Archivist of Canada. The information is not disclosed to an external third-party service provider.
Protecting the Security of Summit Mountain Guides Website
Summit Mountain Guides employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
This information is collected pursuant to section 161 of the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is included in Personal Information Bank.
Inquiring about these Practices
Any questions, comments, concerns or complaints you may have regarding the administration of the Privacy Act and privacy policies regarding Summit Mountain Guides Web presence may be directed to our Access to Information and Privacy Coordinator by email to , by calling 1(250) 354-9028.
If you are not satisfied with Summit Mountain Guides response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by telephone at 1-800-282-1376.