Booking

Now that you’ve decided on your preferred mountain adventure or course, we recommend you book to secure the program and dates you are interested in. Most programs require advance booking and a deposit. For a custom adventure or very last minute trips, please make your booking and contact us directly to see if we can accommodate you.

Steps for Booking a Guided Program or Course

Ensure you have read the skill level and fitness required for your program, please view limits to group travel. For any questions regarding per-requisites or ability level or ideas for pre-trip training and preparation contact us.

  1. The recommended way to register is via our Online Registration. Alternatively, you can download and complete the PDF registration or Word registration before returning it back electronically by email OR regular mail at the address below.
  2. Once you receive email confirmation of registration, you will need to put down either 50% or 100% payment to secure your spot. Payment options and associated costs are listed below. 
  3. To secure a trip or course, a 50% non-refundable and non-transferable deposit is required (see cancellation policies below). If program is less than 60 days away, full payment is required to secure your spot.
  4. Familiarize yourself with the liability waiver and its conditions; all guests will be asked to read and sign this prior to any trips.
  5. Carefully read the limits and cancellation policies below and considering purchasing trip cancellation/interruption insurance.
  6. SMG programs are subject to government tax, 5% GST will be added to your trip or course costs. We can provide receipt for your records if you can claim it back.
  7. Final payment is due 60 days prior to the starting date. See detailed cancellation policy below.
  8. Review your trip or course page for equipment requirements and itinerary. Contact us if you have any questions. 

Payment Options

We accept Canadian funds by check, money order, wire transfer, e-transfers, credit or bank card payment through SQUARE or via PayPal service.  Summit Mountain Guides is not responsible for covering any service fees associated with transferring money.  Use one of the following methods:

E-transfers

Our preferred payment method for folks with a Canadian Bank account. It is a secure way to send money with only minimal or no service cost. You set this up via your bank, email us a password so we can access your payment. This service has no charge on our end.

Cash

If you are a local or happen to be in Nelson, we do accept cash and can provide a receipt. This service has no charge.

Checks

Please address checks to Summit Mountain Guides and mail to 418 Beasley St., Nelson, B.C. V1L 5M7.  This service has no charge. Ensure that you send the check well in advance of final booking deadlines. For US checks, the exchange rate may change between the time you send the check and the processing at our bank, you will be responsible to cover the difference, if any.  Please note,  checks that have not sufficient funds (NSF) will be charged the $50 bank fee.

Square Service

You can provide us with your credit card information for payment. This service incurs a 3% surcharge and will be added to your total.

PayPal Service

This service allows you to pay electronically using your bank card or credit card. Upon your instructions, we will send you a Pay Pal request from summitmountainguides@gmail.com to your email and you follow the instructions to make instant payment to our account. This service incurs a 3% surcharge and will be added to your total.

Money Order or Wire Transfer

You access this service via your bank.  Most banks have a flat fee to cover the cost of this. This services costs us to receive, add $40 to your total payment.

Booking & Cancellation Policies

Limits to Group Travel (Fitness, Skills, Mountain Conditions)

Group trips and courses offered by Summit Mountain Guides are designed to meet the specific skills and prior experience of the guests.  Each participant must take responsibility to accurately assess their background and physical condition to ensure they meet the perquisites so the group can travel safely together.  Summit Mountain Guides reserves the right to deny participation to any unprepared individual at any time before or on the trip.  If a participant is not sufficiently prepared or does not meet the physical fitness or skill level required for the program, Summit Mountain Guides is not responsible for achieving the original objective.

If weather or mountain conditions limit trip goals, Summit Mountain Guides reserves the right to change location of the program or reschedule the trip.  We are not responsible for meeting advertised objectives should the travelling conditions limit safety.

Cancelled Programs

Should the physical conditions, skills or equipment of participant(s) limit our program, Summit Mountain Guides reserve the right to make changes to an advertised program or cancel the trip / course for the safety and protection of the group.  We do not offer any refund to unprepared guests.

If Summit Mountain Guides has to cancel a program due to insufficient enrolment, you will receive a full refund and notice of this change at least 60 days prior to trip start date.  In the event of cancellation, we are not responsible for any expenses that may be incurred by guests in preparation of trip (equipment, clothing, transportation booking penalties, insurance purchase).

Cancellations

Please contact us if you need to cancel a booking.  Cancellations must be made in writing by mail or email and refunds will be processed according to date received.

If changes are made more than 90 days in advance of the program, you will receive a full refund, less 15% administration fee.  For cancellations made between 90 days and 60 days before program start, 50% of program fees will be refunded. Cancellations made 60 days or less before program start will not be eligible for a refund. For some programs a suitable participant may be found to replace your spot, in which case you may receive a refund, less 15% administration fee.

Insurance

We recommend you purchase trip cancellation insurance in order to protect the potential of events occurring that make you unable to attend.  Travel medical insurance for adventure travel should cover mountain activities you are involved in; read the fine print or call us for ideas on brokers.  Ensure that you have adequate medical for the location your trip is occurring and should include coverage for evacuation or emergency rescue.

Liability

All participants must sign a waiver and release of liability form before participating in a trip or course with Summit Mountain Guides.  Please ensure you have viewed the ACMG waiver form to become familiar with conditions.  Note that youth under 19 must have a parent or guardian sign on their waiver and release form.